Privacy Policy

1. Overview and Scope

Pelican Trustmere ("we", "us", or "our") is dedicated to safeguarding the privacy, confidentiality, and integrity of the personal data entrusted to us by individuals who visit our website, utilize our algorithmic platform, or communicate with our support personnel. This Privacy Policy outlines the categories of data we gather, our underlying processing grounds, and your individual statutory rights in alignment with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Categories of Information We Collect

We process information only to the extent necessary to deliver high-performance algorithmic execution services and fulfill compliance mandates. Categories include:

• Identity and Contact Data: Name, email address, telephone contact, country of residence, and basic account profile details.
• Technical and Telemetry Data: IP addresses, browser specifications, operating system versions, device fingerprints, time zone preferences, and interaction metrics across platform pages.
• Trading Configuration Data: User-defined algorithmic variables, selected currency pairs, execution risk boundaries, automated rule triggers, and read-only API configuration parameters. We never store non-restricted private withdrawal keys.
• Support Communications: Enquiries, ticket correspondences, feedback forms, and technical troubleshooting records exchanged with our team.

3. Legal Grounds for Processing

In adherence to applicable data privacy principles, our collection and processing of personal records rely on specific legal bases:

• Performance of a Contract: To provision the algorithmic trading interfaces, manage account authentication, and facilitate requested platform features.
• Legitimate Interests: To detect algorithmic anomaly patterns, guard against unauthorised system intrusion, optimise analytical throughput, and enhance user experience.
• Legal Compliance: To satisfy statutory, accounting, anti-fraud, and regulatory reporting obligations enforced under United Kingdom law.
• Explicit Consent: Where you provide targeted permission for operational notifications or optional market research digests.

4. Information Sharing and Disclosure

Pelican Trustmere does not sell, rent, or monetise your personal data to commercial third parties. Data transfers occur strictly under confidential, contractual protections with:

• Infrastructure Providers: Cloud storage providers, high-frequency compute clusters, server security monitors, and database management centers.
• Analytical Partners: Aggregated diagnostic services tracking uptime reliability and platform operational metrics.
• Regulatory and Law Enforcement Authorities: When compelled by subpoena, lawful court summons, or authoritative regulatory directives under applicable UK jurisdiction.

5. International Data Transfers

Where processing tasks necessitate transferring records outside the United Kingdom or the European Economic Area, Pelican Trustmere implements recognized transfer mechanisms, including the UK International Data Transfer Agreement (IDTA) or standard contractual clauses, to guarantee that your personal information receives equivalent protection standards regardless of storage geography.

6. Security Architecture and Data Retention

We maintain stringent technological and procedural measures to defend personal data against accidental loss, unauthorized extraction, alteration, or disclosure. All data in transit is protected using TLS 1.3 cryptographic protocols, and stored persistent records remain encrypted with AES-256 cipher standards.

We retain your personal records only for as long as your account remains active or as required to fulfill the objectives for which they were gathered, satisfy dispute settlement timelines, or comply with statutory record-keeping periods.

7. Your Data Protection Rights

Under UK data protection legislation, you possess several enforceable rights concerning your personal records:

• Right of Access: Request a confirmation and copy of the personal information we maintain concerning your profile.
• Right to Rectification: Request the correction of incomplete, out-of-date, or inaccurate records.
• Right to Erasure: Request the deletion of your personal data where retention is no longer justified by legal or operational requirements.
• Right to Restriction: Request the suspension of certain processing workflows under qualifying conditions.
• Right to Data Portability: Obtain your digital records in a structured, commonly used, and machine-readable format.
• Right to Object: Oppose processing actions founded on legitimate interests or direct informational marketing.

8. Cookies and Operational Storage

Pelican Trustmere utilizes strictly necessary session tokens, authentication cookies, and lightweight performance trackers to maintain active user sessions, optimize computational load-balancing, and secure login endpoints. Users may govern cookie preferences directly through their web browser preferences; however, disabling functional cookies may impair algorithmic dashboards.

9. Revisions to this Privacy Policy

We reserve the authority to amend this Privacy Policy periodically to reflect infrastructure modifications, legislative changes, or evolving technological standards. We encourage you to review this document regularly. Updated policies take effect immediately upon their publication to this page.